Shipping policy

Delivery within Australia

Standard shipping is free on all Australian orders, with no minimum spend. Express shipping is also available as a paid option. Select your preferred available service at checkout; any charge is shown before you pay.

Dispatch and delivery timing

Dispatch is the day your order leaves me. Delivery time is the time your parcel takes to reach you after dispatch.

Made-to-order collection pieces usually dispatch within two weeks. Check the individual product page for its dispatch details. Bespoke commissions have a separate design, sourcing and making schedule: please enquire 10–12 weeks before a preferred date, with timing confirmed individually. See the bespoke process and timeline.

Choosing express shipping does not shorten the time needed to make your jewellery. If you’re buying for a particular date, email me before ordering so we can discuss what’s possible. Delivery estimates are separate from making time and can be affected by carrier delays.

Tracking your order

Domestic and international shipping options include tracking. I’ll send the tracking number to the email address provided at checkout when your order is dispatched. Please check your delivery address carefully before ordering and contact me promptly if you spot an error.

International delivery

Available international destinations, shipping services and charges are shown at checkout. If your destination isn’t available or you have a timing question, email me before ordering.

If something goes wrong

If your parcel is delayed, missing or arrives damaged, contact me at hello@summitjewellery.com with your order number so I can help investigate. This shipping policy does not exclude or limit your rights under the Australian Consumer Law. See my returns, resizing and repairs policy.